Shipping policy

Shipping Policy

Last updated: January 3 2026

Thank you for shopping with Jacques & Co Studio. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Please note:

We do not ship orders on weekends or public holidays.
During high-volume periods (sales, holidays), processing times may be slightly longer.

You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Locations

We currently ship to:

Australia, United States

If we are unable to ship to your location, we will contact you promptly and issue a refund if necessary.

3. Shipping Times (Estimated)

As we work with third-party suppliers and manufacturers, shipping times may vary depending on product availability and destination.

Estimated delivery times:

Domestic orders: 2-5 Business Days
International orders: 5-10 Business Days

These are estimates only and not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Destination
Order size and weight
Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

5. Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to update in the carrier’s system.

6. Split Shipments

Because we source products from multiple suppliers:

Your order may arrive in multiple packages
Items may arrive on different dates

There is no additional shipping charge for split shipments. (See Note Below)

For every new order, with a distinct shipping address, made within 24 hours will automatically combine all orders that have the same shipping address to help you save on shipping costs.